Delivery Service
Home delivery is the first service Sunnyfields offered and has been going from strength to strength since 1989. We offer over 1400 purely organic and local products plus an extra 400 environmentally friendly products and deliver to most parts of Hampshire and other select areas including parts of Dorset, Surrey, and Greater London.
An overview of home delivery
You choose exactly what products you want to buy from our range of non-perishable produce, organic meat, wine and beer and fresh produce. The complete range is available on our web catalogue. We are totally flexible with quantities since each order is packed by hand. You can order 5 single tomatoes or 3.75 Kilogrammes! Most items can be ordered in bulk packages which have a minimum discount of 5%. You can also add a comment on each item to help the packer for example "No substitutes", "Ripe please".
Next you send your order via the website, by phone, fax, email or post.
We will then confirm your order and the day of delivery.
We will also confirm how you want to pay. Your order will then be personally delivered to you in one of our own vans.
Placing your order
You can place your order by phone, fax, post, email and online. For full information go to our home delivery and box scheme ordering page. To order online you must first register for online ordering.
Paying for your order
We accept VISA, Switch, Mastercard and Delta cards, cash and cheques For more details please see our home delivery and box scheme payment details page. If you are ordering by email please read about
email security.
Receiving your order
We deliver all orders in our own vans at the same time each week for each delivery area. For more information about deliveries, when to order, delivery schedules, new customer information and acting as a distributor please see our delivery information page.
Discounts
We give a 5% discount on full cases of wholefoods and household products and a 10% discount on full boxes of fruit and vegetables.
Packing and delivery charge
The cost of operating such an extensive service means that if you are ordering items that are outside our Pick A Box scheme or our set veg boxes, we ask for a minimum order value of £25.00 and we charge a £3.00 delivery charge for local deliveries. If you order a veg box or Pick A Box items, then we ask for a £12.00 minimum order value.
If you have your order delivered as part of a group the delivery charge will be reduced.
Standing orders and top up orders
We offer a standing order service where you can specify an order to be delivered every week or on a schedule that you specify, without you having to contact us each time. This saves your the bother of ordering each time and is very useful for staple foods such as bread and milk. There are no restrictions on changing your standing order as often as you like, and we will happily suspend it when you are away, for example, on holiday. Many customers have a standing order for their staple foods and then send us a 'top up order' for the extra produce they want. Again this saves you having to send us the same information every week and it saves us time as well. If you wish to set up a standing order or top up order please order in the usual way but make it clear that you wish to set up / change a standing order or that it is a top up order.
New Products and special diets
If we do not stock a product that you would like to purchase then please ask us and we will try to add it to our range. If this is not possible we will probably be able to get it on a special order basis. We have considerable experience in supplying products for special needs diets, especially those that require fresh organic vegetables in bulk quantities. If you have any questions about special dietary requirements or information on the suitability of our products please do not hesitate to ask us. If we do not have the information at our disposal we will do our utmost to track it down from our suppliers or the product manufacturer.
Unavailable items
We are nearly always successful in supplying the products you order. Unfortunately, shortages and quality problems do sometimes arise, in which case we will substitute with a similar product. If you do not wish us to substitute then please clearly indicate this when you place your order.
Mistakes and other problems
We do unfortunately make a rare packing mistake. If you do not receive what you ordered please let us know as soon as possible and we will correct it as soon as possible.
If you have any other queries, such as problems with product quality or service then please do tell us and we will do everything possible in our powers to rectify your problem and make sure that it is not repeated. Customer feedback, both positive and negative are vital to help us improve our service to you.
Special orders
For orders of sufficient value we will deliver practically anywhere. Our ability to supply your requirements, deliver the goods, and the total cost will be negotiated on a case by case basis, and may include special and or extra terms and conditions. For more information please contact us by the normal means and ask for Ian Nelson who will be pleased to discuss your requirements.
Terms and conditions
Please read our home delivery and box scheme terms and conditions.
